Crisis Communications

As members of the travel trade, crisis is an occupational hazard that we must periodically overcome. Terrorist attacks, volcanic ash clouds, global pandemics and wars, to name but a few, conspire to disrupt the best laid travel plans. Your first priority will always be to deal with the operational aspects of resolving the crisis (rebooking flights, arranging emergency accommodation, cancelling tours, etc.). However, it's important to remember the crucial role that effective c